Privacy Policy

Schedule a Coach ("we," "us," or "our") operates the website scheduleacoach.com and related brand sites (for example petcarecoach.com and *.scheduleacoach.com). We provide white-label booking, messaging, and video session tools for independent coaches and their clients.

For privacy questions, contact us at Email us or through our contact form.

We may collect:

• Account information — name, email address, and authentication data (via our sign-in provider).
• Profile and booking information — phone number (optional), timezone, notification preferences, pet or session details you provide, and booking history.
• Payment information — processed by Stripe. We do not store full card numbers on our servers. Coaches may connect Stripe or PayPal to receive client payments.
• Communications — emails, SMS (if you opt in), push notifications, and messages related to bookings.
• Session media — live video/audio for sessions (LiveKit). Optional transcription or AI session reviews may process session content when a coach enables those features.
• Technical data — IP address, device/browser type, cookies or similar technologies, and basic usage logs needed to run and secure the service.

We use personal information to:

• Create and manage accounts for coaches and clients
• Schedule, confirm, remind, and host coaching sessions
• Process SaaS subscriptions and client session payments
• Send transactional email, SMS (with consent), and push notifications
• Provide coach tools such as availability, notes, and analytics
• Improve reliability, prevent fraud, and comply with law
• Respond to support requests

If you provide a mobile number and opt in, Schedule a Coach may send automated texts about bookings, confirmations, reminders, and related updates for the coach brand you book with. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not required to book a session.

Phone numbers used for SMS are shared with our messaging provider only to deliver those messages and honor opt-out requests.

We do not sell personal information. We share data with service providers that help us operate Schedule a Coach, including:

• Authentication (Clerk)
• Payments (Stripe; optionally PayPal for coach payouts)
• Hosting and database (Vercel, Neon)
• Email (Resend)
• SMS (our messaging provider, e.g. Telnyx)
• Video sessions (LiveKit)
• Push notifications (OneSignal)
• File/media storage (Cloudflare R2)
• Optional AI features (OpenAI) when enabled by a coach's plan

Coaches who use our platform may see client information needed to deliver sessions. Brands other than Schedule a Coach may also have their own practices when you visit their marketing sites.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger, acquisition, or asset sale.

We use cookies and similar technologies for sign-in sessions, security, and basic product analytics needed to run the service. You can control cookies through your browser settings; some features may not work if essential cookies are blocked.

We retain account and booking records for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data subject to those obligations.

We use industry-standard safeguards (encryption in transit, access controls, reputable processors). No method of transmission or storage is 100% secure.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To exercise these rights, contact Email us. You can also update notification preferences in your account settings and opt out of SMS as described above.

Schedule a Coach is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We operate primarily in the United States. If you access the service from elsewhere, you understand your information may be processed in the U.S. and other countries where our providers operate.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the service after changes means you accept the updated policy.